Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as quickly as possible online through the Services Australia site.

To get approved for JSP a person should:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be out of work, and
– trying to find work and happy to participate in activities that increase their possibilities of discovering a task, or
– unable to work, study or search for work due to medical condition, disease or injury, or
– employed or studying complete time and are not able to carry out these due to a medical condition, health problem or injury and have a task or research study to return to

If the consumer has actually suggested they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP income test cut-off

For example, employment a self-employed DSP client is still working 30 hours weekly, however their earnings has lowered. See Rates and Thresholds.

In all cases, examine if the client is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they need to provide their savings account balances, evidence of income and employment separation details.

Customers can begin an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a reminder alert 14 days before the eligibility date.

An apprehended person might lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the client is qualified however not payable when they claim.

Customers moving from an existing income assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and gain access to their linked Centrelink online account
– guarantee their personal information are proper. From the menu, choose the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:

– presently in receipt of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.

The job will permit the customer to carry out a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed unable or inappropriate to complete an online claim or nominees. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client start a claim which can then be completed by the customer in their Centrelink online account

Remote clients

If the customer resides in a remote location and generally uses an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, the consumer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote clients.

The client should have:

– the remote indicator employment showing on the Customer Overview, or
– a property address in a remote place

To check the address remains in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, employment use an online claim first. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of a person, motivate the nominee to help the individual claim JSP using the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be sensible for a client to complete all Required tasks prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have actually minimized their employment potential customers by relocating to a new location.

If this holds true, the Service Officer need to examine a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misconduct

If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not create compliance action till the Employment (SU1) (or equivalent) and/or supporting evidence is received to recognize a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task candidates are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Workforce Australia or other specialist service provider, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first provider appointment is referred to as the task hunter’s RapidConnect requirement.

In most cases, meeting RapidConnect requirements will identify the start date of the task candidate’s income assistance payment. Note: this goes through task candidates satisfying any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online employment service. This leaves out task seekers residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an income support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will automatically determine this and apply the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to customers during their online claim. Employer information, name and ABN, will be presented to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a customer verifies the company, when on payment, STP pre-filled earnings will be presented to the client when they report. If the consumer does not confirm the employer, as soon as on payment, the STP company may provide to the consumer once again when they report.